Provider Agreement
This Provider Agreement ("Agreement") is between Respite-care.co.uk ("Respite-care.co.uk", "we", "us" or "our") and the care provider who’s Registered their Business. ("Provider", "you" or "your").
1. Services
Respite-care.co.uk provides a platform through which prospective clients may submit care enquiries to participating care providers.
2. Enquiries
An enquiry may be submitted by a prospective client through the Respite-care.co.uk platform and may be made available to the Provider through the Provider's account, email, the platform messaging service or another agreed communication method.
The Provider acknowledges that receiving an enquiry does not guarantee a booking, placement, admission, care package or revenue.
3. Enquiry Fees
The Provider agrees to pay Respite-care.co.uk the applicable fee for each Enquiry referred to the Provider. These will come straight through to yourselves, or via our Contact Us Page where we will pass these details on to the top 3 providers within the area only.
Direct Enquiry – £24.95 + VAT per enquiry
Enquiry sent directly to your organisation and not shared with other providers.
Shared Lead – £14.95 + VAT per enquiry
Enquiry shared with a small number of relevant care providers.
Direct Enquiry – £29.95 + VAT per enquiry
Enquiry sent directly to your organisation and not shared with other providers.
Shared Lead – £17.95 + VAT per enquiry
Enquiry shared with a small number of relevant care providers.
Direct Enquiry – £34.95 + VAT per enquiry
Enquiry sent directly to your organisation and not shared with other providers.
Shared Lead – £17.95 + VAT per enquiry
Enquiry shared with a small number of relevant care providers.
Telephone Enquiry – £9.95 + VAT per enquiry
Enquiries received by telephone and passed directly to your organisation.
A "Enquiry" is an enquiry where a prospective client has submitted relevant information indicating an interest in receiving care and Respite-care.co.uk has made that enquiry available to the Provider through the platform, email or another agreed communication method.
The Enquiry Fee becomes payable when the Qualifying Enquiry is made available to the Provider and is payable regardless of whether the Provider subsequently:
The Enquiry Fee is therefore payable for the enquiry itself and is not conditional upon a successful conversion or placement.
Where an enquiry is demonstrably fraudulent, materially incorrect, duplicated or otherwise does not meet the definition of a Qualifying Enquiry, the Provider may request a review in accordance with the Respite-care.co.uk Provider Terms & Conditions.
4. Payment
Enquiry Fees will be invoiced monthly and are payable within 14 days of the invoice date.
All fees are exclusive of VAT unless expressly stated otherwise.
Respite-care.co.uk may suspend the Provider's access to the platform where undisputed fees remain overdue.
5. Provider Responsibilities
The Provider agrees to:
The Provider is solely responsible for any care services subsequently provided to a client and for any agreement entered into between the Provider and the client.
6. Data Protection
Both parties agree to comply with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
The Provider will only use personal information received through Respite-care.co.uk for legitimate purposes connected with responding to and providing the requested care service.
The Provider must keep enquiry information secure and must not unlawfully disclose, sell or use such information for unrelated marketing purposes.
7. Term and Termination
This Agreement begins on the Effective Date and continues until terminated by either party.
Either party may terminate this Agreement at any time. Providers can update their platform profile to indicate that they are no longer accepting enquiries, which will automatically remove them from relevant searches.
Alternatively, providers can contact hello@respite-care.co.uk, and we will remove their profile from the platform.
Respite-care.co.uk may suspend or terminate the Provider's access immediately where there is a serious breach of this Agreement, non-payment of fees, regulatory concern, misuse of personal data, serious complaint or other material risk to users, clients or Respite-care.co.uk.
Termination does not affect any fees already incurred or any obligations which are intended to continue following termination.
8. Provider Terms & Conditions
The Provider agrees to comply with the Respite-care.co.uk Provider Terms & Conditions, as published on the Respite-care.co.uk website, together with any policies expressly incorporated into those Terms.
The Provider acknowledges that the Provider Terms & Conditions contain additional provisions relating to platform use, enquiries, complaints, reviews, suspension, liability, intellectual property, data protection and other matters.
The Provider Terms & Conditions are incorporated into this Agreement by reference.
If there is a conflict between this Agreement and the Provider Terms & Conditions, this Agreement will take precedence in relation to the specific commercial terms agreed between the parties.
Respite-care.co.uk may update its Provider Terms & Conditions from time to time. Any material changes affecting the Provider's commercial obligations will be communicated in accordance with the notice provisions contained within those Terms.
Respite-care.co.uk does not provide care services and does not guarantee that an enquiry will result in a booking, placement, admission, care package or revenue.
9. No Guarantee
The Provider acknowledges that Respite-care.co.uk does not guarantee any minimum number of enquiries, placements, admissions, bookings, revenue or return on investment.
Enquiry volumes may vary depending on demand, location, seasonality, availability and other factors.
10. Agreement
By signing and creating an account the Provider confirms that it: