Respite-Care.co.uk ("we", "us", "our") is an online directory platform that helps individuals, families, and professionals find respite care providers and related services.
We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, contact us, submit an enquiry, or interact with our directory services.
Important: Respite-Care.co.uk is a directory and information platform only. We do not provide care services, employ carers, assess care providers, regulate services, or make decisions about the quality or suitability of listed providers.
The website Respite-Care.co.uk is operated by:
Company Name: [Insert Legal Company Name]
Website: www.respite-care.co.uk
Email: [Insert Contact Email]
For the purposes of data protection legislation, we act as the Data Controller for personal information that we collect directly through our website and services.
We may collect the following information:
This may include:
Name
Email address
Telephone number
Location information (such as town or postcode)
Details submitted through enquiry forms
Information provided when registering a provider listing
Business information supplied by care providers
When you visit our website, we may collect:
IP address
Browser type
Device information
Pages visited
Website usage information
Cookies and similar technologies
This information helps us improve website performance, security, and user experience.
Users may choose to provide information about their circumstances or care requirements when making an enquiry.
This information may include details about:
Support requirements
Care preferences
Availability needs
General circumstances relating to finding respite care
Where information relates to an individual's health, disability, or care requirements, it may be considered special category personal data under UK GDPR.
We only process this information where necessary to provide the directory service, respond to enquiries, or connect users with relevant providers.
We do not use this information to assess, diagnose, make care decisions, or determine whether a provider is suitable.
We may use your information to:
Respond to enquiries
Connect users with relevant listed providers
Manage provider directory listings
Communicate with users and providers
Improve our website and services
Maintain website security
Monitor enquiries and website performance
Meet legal and regulatory obligations
We will only use your information for purposes that are reasonable and explained within this policy.
Where you submit an enquiry through Respite-Care.co.uk, your information may be shared with relevant listed providers so they can respond to your request.
Before sharing information, we aim to make this clear through our enquiry process.
We do not:
Sell personal information
Rent personal information to third parties
Share information for unrelated marketing purposes
We may share information with:
Website service providers
Hosting providers
IT and security providers
Professional advisers where necessary
Authorities where legally required
Respite-Care.co.uk provides a directory service only.
Listed providers are independent organisations responsible for their own:
Services
Employees
Policies
Data protection responsibilities
Safeguarding arrangements
Regulatory compliance
Once your information is shared with a provider following an enquiry, that provider may become an independent Data Controller and their own privacy policy will apply.
We recommend reviewing the privacy policy of any provider you choose to contact.
Care providers who create listings may provide:
Business name
Contact details
Service descriptions
Registration details (where applicable)
Images and promotional information
Providers are responsible for ensuring that information submitted to us is accurate, lawful, and does not mislead users.
We may remove or amend listings where information appears inaccurate, inappropriate, or breaches our terms.
Our website uses cookies and similar technologies to improve functionality and understand website usage.
Cookies may be used for:
Website operation
Security
Analytics
Performance monitoring
Marketing preferences (where applicable)
You can control cookies through your browser settings.
Where required, we will request consent before placing non-essential cookies.
Under UK GDPR, we rely on the following lawful bases:
Where processing is necessary to operate our directory service, improve our website, maintain security, and communicate with users.
Where you have provided consent, such as subscribing to communications or accepting optional cookies.
Where processing is required to provide services requested by users or providers.
Where we are required to retain or disclose information by law.
We take reasonable technical and organisational measures to protect personal information, including:
Secure website systems
Access controls
Password protection
Limiting access to information where appropriate
Regular review of security practices
However, no online service can guarantee complete security, and users should take care when sharing information online.
We retain personal information only for as long as necessary for the purposes it was collected.
Retention periods may vary depending on:
The type of information
Legal requirements
The nature of our relationship with you
Operational requirements
When information is no longer required, it will be securely deleted or anonymised.
Under UK GDPR, you have rights including:
The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion where appropriate
The right to restrict processing
The right to object to certain processing
The right to withdraw consent where processing relies on consent
To exercise your rights, contact:
Email: [Insert Email Address]
We may need to verify your identity before responding to requests.
If you have concerns about how we handle your information, please contact us first so we can investigate.
You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
Website: https://ico.org.uk
Our website may contain links to external websites, including listed care providers.
We are not responsible for the privacy practices, content, or security of external websites.
You should review the privacy policies of websites you visit.
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or operational practices.
Any updates will be published on this page with a revised effective date.
If you have questions about this Privacy Policy or how we handle information, please contact:
Respite-Care.co.uk
Email: hello@respite-care.co.uk